B2B outsourcing partner

Your extended back office.

Billing & collections, reporting, order management, analytics, claims and staffing. A dedicated team that plugs into your operation and keeps it moving.

Book a discovery call See our services
U.S. company Bilingual team One contract, one invoice

Stronger, together.

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The challenge

Manual back-office work is eating your team’s time

01

Billing & collections pile up

Invoicing, follow-ups and reconciliations consume hours your team could spend on clients.

02

Reporting stays manual

Dashboards get built once, then go stale because no one owns the update cycle.

03

Orders & claims backlog

Processing slows down whenever headcount can’t flex with volume.

The model

One partner, one contract, zero added headcount

You get service in your language and on your schedule, without growing your payroll.

Your company

USA · Puerto Rico · Caribbean

You stay focused on clients and growth.

Totora Operations

Your single U.S. partner

One contract, one invoice, one point of accountability.

Your dedicated team

Specialists who do the work

Skilled, bilingual professionals working inside your tools.

One U.S. contract and invoice
Bilingual team, fluent in U.S. business culture
No hiring, payroll or HR complexity for you
What we deliver

Six ways we take work off your plate

Scope your first service line

Billing & Collections

Invoicing, payment follow-up and reconciliation, end to end.

Power BI & Reporting

Live dashboards that update themselves, built and maintained.

Order Management

Entry, tracking and exception-handling that keeps pace.

Data Analytics

Turning operational data into decisions, not spreadsheets.

Claims Processing

Accurate, timely claims without growing your in-house team.

Staffing & BPO Talent

Embedded specialists, replaced at no cost if not the right fit.

How we engage

From scope to steady delivery in four steps

  1. 01

    Discovery

    We map your workflows and agree on scope, SLAs and reporting cadence.

  2. 02

    Team assembled

    We bring together the right specialists, ready on your timeline.

  3. 03

    Onboarding

    The team plugs into your systems, tools and communication channels.

  4. 04

    Ongoing delivery

    Steady execution with regular check-ins and performance reporting.

Why Totora

Focus on what you do best. We’ll handle the rest.

Bilingual & fluent

A business-fluent team that communicates clearly and works your hours.

Flexes with volume

Add or reduce capacity without hiring or layoffs.

One U.S. contract

One agreement, one invoice, one point of accountability.

The right fit

Specialists matched to your workflow, replaced at no cost if they’re not the right fit.

Your team

Focuses on clients, sales and growth, the work that moves your business forward.

Totora Operations

Handles routine admin, data and support, on time and to your standards.

Why “Totora”

Thousands of reeds, one strong boat

Totora is a reed. One stalk bends easily, but bound together by the thousands they make a boat strong enough to ride ocean waves.

We work the same way: skilled professionals, woven into one team that keeps your operations afloat.

3,000years fishermen have trusted totora reed boats
Meet Bohus Interview coming soon

Bohuslav Huallanca talks about the team behind Totora and the services we deliver.

Who we serve

Focused today, expanding deliberately

Active today
United StatesPuerto Rico

English-speaking markets that share U.S. business hours and ways of working.

Data privacy

Your information stays private

Signed NDA before any work begins

Every engagement starts with a non-disclosure agreement, so your data, clients and processes stay confidential.

Firewall-protected work environment

Our team works behind a firewall we set up and manage, keeping your systems and information safe.

Next step

Let’s build your outsourced back office

Tell us what’s slowing your team down. We’ll set up a 30-minute discovery call to scope your first service line.

Bohuslav Huallanca Totora Operations
bohus@totoraoperations.com 786-457-1483
What do you need help with?
We sign an NDA before any work begins.